Building Strong Partnerships with Smith Douglas Homes

Creating a Connection

Kayla's journey with Duncan-Parnell began in 2019, following a disappointing experience with a previous sign company.

Seeking a reliable and trustworthy partner, Kayla engaged in extensive discussions with Jason Horner of Duncan-Parnell. The transparency and confidence she experienced during those conversations convinced her to entrust all their signage needs to Duncan-Parnell. By doing so, Kayla and her team could focus on their core responsibilities without worrying about when or how the signage would be delivered. 

A Comprehensive Signage Solution

Initially, the focus was on aluminum post signage. However, given the volume of Smith Douglas Homes' projects, the partnership soon expanded to cover various other signage needs. From neighborhood signage and model home displays to construction signage and impact logos, Duncan-Parnell proved to be a reliable one-stop solution for Smith Douglas Homes. Kayla appreciates the attention to detail and commitment to excellence that Duncan-Parnell brings to every project. 

One project that stands out for Kayla is the development of a standardized signage package for model home openings. Previously, they had to handle individual signage orders for each model home. However, with Duncan-Parnell's support, they created a comprehensive package, streamlining the process and eliminating the need for reinvention with each new model.

"You guys are really just fantastic; I don't know a better way to say it."

- Kayla Jones

The Power of Personal Connections 

Kayla describes her experience working with Duncan-Parnell and Darcy Toffton as "fantastic" for her and her team. Beyond the professional relationship, the personal connections forged with the Duncan-Parnell team have made a significant impact. Kayla values the open lines of communication and the ability to address any concerns directly with Darcy. She also welcomes the expertise and guidance offered by Darcy when exploring different materials and solutions.   

“I don’t want my professional relationship to be one-sided, if there’s a better way to do something, I encourage collaboration and new ideas so that Smith Douglas can continue to grow.

Duncan Parnell provides valuable input on all of our projects to foster this collaborative relationship.”  

– Kayla Jones

Tim Suite, another member of the Duncan-Parnell team, consistently goes above and beyond to accommodate Kayla's schedule. This personal touch has alleviated stress and contributed to the smooth collaboration between the two companies.