Building Strong Partnerships: Smith Douglas Homes and Duncan-Parnell
A Customer Testimonial From Smith Douglas Homes
In the fast-paced world of real estate and property development, forming reliable relationships is critical for success. Smith Douglas Homes, a prominent homebuilder, found a trusted partner in Duncan-Parnell.
What started as a collaboration for aluminum post signage has grown into a deep partnership that extends beyond mere vendor-client interactions. Our team caught up with Kayla Jones, Marketing Manager for Smith Douglas Homes in Raleigh, to discuss her exceptional experience working with Duncan-Parnell, as well as Duncan-Parnell Sales Representative Darcy Toffton.
Creating a Connection
Kayla's journey with Duncan-Parnell began in 2019, following a disappointing experience with a previous sign company.
Seeking a reliable and trustworthy partner, Kayla engaged in extensive discussions with Jason Horner of Duncan-Parnell. The transparency and confidence she experienced during those conversations convinced her to entrust all their signage needs to Duncan-Parnell. By doing so, Kayla and her team could focus on their core responsibilities without worrying about when or how the signage would be delivered.
A Comprehensive Signage Solution
Initially, the focus was on aluminum post signage. However, given the volume of Smith Douglas Homes' projects, the partnership soon expanded to cover various other signage needs. From neighborhood signage and model home displays to construction signage and impact logos, Duncan-Parnell proved to be a reliable one-stop solution for Smith Douglas Homes. Kayla appreciates the attention to detail and commitment to excellence that Duncan-Parnell brings to every project.
One project that stands out for Kayla is the development of a standardized signage package for model home openings. Previously, they had to handle individual signage orders for each model home. However, with Duncan-Parnell's support, they created a comprehensive package, streamlining the process and eliminating the need for reinvention with each new model.
"You guys are really just fantastic; I don't know a better way to say it."
- Kayla Jones
The Power of Personal Connections
Kayla describes her experience working with Duncan-Parnell and Darcy Toffton as "fantastic" for her and her team. Beyond the professional relationship, the personal connections forged with the Duncan-Parnell team have made a significant impact. Kayla values the open lines of communication and the ability to address any concerns directly with Darcy. She also welcomes the expertise and guidance offered by Darcy when exploring different materials and solutions.
“I don’t want my professional relationship to be one-sided, if there’s a better way to do something, I encourage collaboration and new ideas so that Smith Douglas can continue to grow.
Duncan Parnell provides valuable input on all of our projects to foster this collaborative relationship.”
– Kayla Jones
Tim Suite, another member of the Duncan-Parnell team, consistently goes above and beyond to accommodate Kayla's schedule. This personal touch has alleviated stress and contributed to the smooth collaboration between the two companies.
Above all, Smith Douglas Homes' partnership with Duncan-Parnell showcases the importance of a collaborative and reliable relationship. Duncan-Parnell is more than just a vendor, but a true partner. The ability to trust that the job will be done right the first time has empowered Kayla to contribute to the continued growth and success of Smith Douglas Homes.
If you are interested in learning more about Duncan-Parnell’s comprehensive signage solutions, reach out to our team to get started.