Shipping & Returns Policy
We will gladly accept any in-stock item you wish to return within 30 days of shipment. All returned merchandise must be in original condition and packaging, and must include any accessories, warranty cards, instruction booklets and paperwork the item came with. You are responsible for delivering the returned merchandise to us and we request that you receive authorization in advance. Returns may be subject to a restocking fee. Products that are returned to Duncan-Parnell with a missing, damaged or altered serial number will be refused and returned to you.
- Refunds: Refunds are applied to the original payment method used within 5-10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not shipping costs.
- Exchanges: Exchanges will not be accepted unless an item was discovered to be defective upon receipt in which case it can be replaced with the same model if available. The replacement will ship within four business days if the item is in stock following our receipt of your return. If the same model is not available, a defective item can be returned for a refund.
Depending on your geographic location, not all shipping methods are available. Note that transit times may vary, particularly during peak periods.
- We offer UPS Ground, Next Day, and 2nd Day Service for the continental 48 states
- We cannot ship to a PO Box, Alaska, Hawaii, Puerto Rico or internationally