Repair Service

Is your equipment in need of repair or a repair evaluation? Unsure of the problem? Rely on the professionals at Duncan-Parnell to provide prompt response, fast turnaround, and superior customer service. Rapid repair turnaround – generally one week or less. Simply follow these steps:

Call first to troubleshoot.

  • Charlotte, NC - Mapping & Surveying Repairs - 800-849-7708
  • Morrisville, NC - Mapping & Surveying Repairs - 800-353-7392
  • Norcross, GA - Surveying Repairs - 844-753-8335
  • Richmond, VA - Surveying Repairs - 800-887-8445
  • Orlando, FL - Mapping & Surveying Repairs - 888-782-1997
  • Jacksonville, FL - Mapping & Surveying Repairs - 904-620-0500
  • Nashville, TN - Mapping & Surveying Repairs - 615-748-1998
  • Knoxville, TN - Mapping & Surveying Repairs - 865-389-0628
  • North Charleston, SC - Mapping & Surveying Repairs - 843-747-6033

Download and complete: Duncan-Parnell-Repair-Form

  • Ship equipment according to the directions on the form.
  • *A completed Repair Service Form must be included. Equipment shipped without a Repair Service Form will be returned.*
  • Warranty status and repair estimate will be provided for customer's approval.
  • $60 evaluation fee will be assessed on non-warranty repairs if you decide not to proceed with the repair.

Services for a wide range of instruments:

  • Auto Levels
  • Transits
  • Theodolites
  • Lasers
  • Total Stations
  • Robotics
  • GPS Equipment
  • Data Collectors

Services include:

  • Instrument Calibrations
  • Electronic Repair
  • Annual Maintenance Plans
  • Overhauls and repairs from simple tune-ups to complete rebuilds
  • Technical service support
  • Instrument exterior cleaning included at no additional cost
 

Trade-ins are welcomed toward purchases of new equipment.

Duncan-Parnell Repair Services

Why trust Duncan-Parnell for your Service & Repair?

  • Trimble and Manufacturer Certified
  • One of the Industry’s Largest Service Departments
  • Level 3 Certified Repair Facilities for Trimble, Nikon, Spectra Precision & Topcon
  • 14 Experienced and Certified Repair Technicians at 8 locations Throughout the Southeast

With 14 experienced and certified repair technicians spread across 8 service locations throughout the Southeast we will always be able to provide you with prompt response, fast turnaround time, and superior customer service.

How to Send us Your Instrument for Repair:

Fill out our Service Repair Form and ship equipment to one of our service locations listed below

Once the equipment is received, we will perform an assessment and contact you with a quote for repair costs. 

Please note:

  • A $60 evaluation fee will be assessed on non-warranty repairs if you decide not to proceed with the repair.
  •  A completed Service Repair Form must be included. Equipment shipped without a Service Repair Form will be returned.

Service Locations in 5 States:

Virginia                                          North Carolina

Richmond                                                    Raleigh                                     Charlotte

305 Ashcake Rd                                            1208 Copeland Oaks Dr            900 S McDowell St

Ashland, VA 23005                                        Morrisville, NC 27560                Charlotte, NC 28204

(804) 368-7525                                             (919) 460-8886                          (704) 372-7766

 

Georgia                                          Tennessee                             

 

Atlanta                                                     Nashville                               Knoxville

4405 International Blvd NW                          1311 Elm Hill Pike                       301 Winona St

Unit B115 Norcross, GA 30093                     Nashville, TN 37210                    Knoxville, TN             

(770) 931-0844                                             (615) 748-1998                            (865) 951-2259

 

Florida

Orlando                       Jacksonville

621 Brookhaven Dr         10265 Beach Blvd

Orlando, FL 32803          Jacksonville, FL 32246

(407) 601-5816               (904) 620-0500