Repair Service

Is your equipment in need of repair or a repair evaluation? Unsure of the problem? Rely on the professionals at Duncan-Parnell to provide prompt response, fast turnaround, and superior customer service. Rapid repair turnaround – generally one week or less. Simply follow these steps:

Call first to troubleshoot.

  • Charlotte, NC - Mapping & Surveying Repairs - 800-849-7708
  • Morrisville, NC - Mapping & Surveying Repairs - 800-353-7392
  • Norcross, GA - Surveying Repairs - 844-753-8335
  • Richmond, VA - Surveying Repairs - 800-887-8445
  • Orlando, FL - Mapping & Surveying Repairs - 888-782-1997

Download and complete: Duncan-Parnell-Repair-Form

  • Ship equipment according to the directions on the form.
  • *A completed Repair Service Form must be included. Equipment shipped without a Repair Service Form will be returned.*
  • Warranty status and repair estimate will be provided for customer's approval.
  • $60 evaluation fee will be assessed on non-warranty repairs if you decide not to proceed with the repair.

Services for a wide range of instruments:

  • Auto Levels
  • Transits
  • Theodolites
  • Lasers
  • Total Stations
  • Robotics
  • GPS Equipment
  • Data Collectors

Services include:

  • Instrument Calibrations
  • Electronic Repair
  • Annual Maintenance Plans
  • Overhauls and repairs from simple tune-ups to complete rebuilds
  • Technical service support
  • Instrument exterior cleaning included at no additional cost

Trade-ins are welcomed toward purchases of new equipment.