Ordering Policies

Ordering Online

Orders received after 3PM Eastern Standard Time will be processed the following business day.
Ordering online is fast and easy. Our Online Ordering process is enhanced for returning customers. When you click on "Proceed to Checkout", you will be asked to enter in your e-mail address. This is used to notify you of your order status as well as to establish an online account so that your address will be retrieved for your next order. During the checkout process, you will be able to confirm all charges before submitting your order.
Your credit card transactions are secure. We use industry standard encryption technology to protect your information.
Pricing. Please note, on certain items, our in-store prices may be different from the prices presented on this website.

Shipping Policy

Orders placed by 12pm (noon) EST are typically shipped (processed, packed, and submitted to UPS or FedEx) on the same business day unless otherwise specified. Special orders may take longer to process. Customers are notified via e-mail of any back-order situations and have the option to cancel the back-order prior to shipment.

Returns & Exchange Policy

Items may be returned or exchanged within 14 days of receipt of goods. Please contact us with the following information:

  • Order Number
  • Product Name(s) and Product Number(s)
  • Reason for Return/Exchange

Returned items can be shipped back to us via US Mail or any private parcel carrier. Refunds or credits are limited to the value of the item and any taxes charged. Items being returned must be unused, in their original packaging, and should be sent back to us in the original shipping carton. Duncan-Parnell, Inc. is not responsible for returned items until they are received by us. As such, customers should insure their returned items. Package insurance is free (up to $100) with UPS and FedEx.

Sales Tax Policy

All orders shipped to North Carolina, South Carolina, Georgia, Virginia, West Virginia, Tennessee, and Maryland and are subject to applicable sales tax rates.


For more information call 1-800-849-7708 or email [email protected].