Ordering Policies

At Duncan-Parnell, we strive to provide you with a transparent and seamless ordering experience. Our ordering policies are designed to ensure clarity, fairness, and customer satisfaction throughout the process. Please familiarize yourself with the following guidelines to understand how we handle orders.

Ordering Online

Orders received after 3pm Eastern Time will be processed the following business day.

Ordering online is fast and easy. Our online ordering process is enhanced for returning customers.

  • When you click on "Proceed to Checkout," you will be asked to enter in your e-mail address.
    • This is used to notify you of your order status as well as to establish an online account so that your address will be retrieved for your next order.
  • During the checkout process, you will be able to confirm all charges before submitting your order.

Your credit card transactions are secure. We use industry standard encryption technology to protect your information.

Pricing: please note on certain items, our in-store prices may be different from the prices presented on this website.

Credit Application

If you'd like to apply for credit & payment terms, please submit our Duncan-Parnell Credit Application.

Shipping Policy

Orders placed by 3pm Eastern Time are typically shipped (processed, packed, and submitted to UPS) on the same business day unless otherwise specified. Special orders may take longer to process. Customers are notified via e-mail of any backorder situations and have the option to cancel the backorder prior to shipment.

Returns & Exchange Policy

Items may be returned or exchanged within 14 days of receipt of goods. Please contact us with the following information:

  • Order Number
  • Product Name(s) and Product Number(s)
  • Reason for Return/Exchange

Returned items can be shipped back to us via US Mail or any private parcel carrier. Refunds or credits are limited to the value of the item and any taxes charged. Items being returned must be unused, in their original packaging, and should be sent back to us in the original shipping carton. Duncan-Parnell, Inc. is not responsible for returned items until they are received by us. As such, customers should insure their returned items. Package insurance is free (up to $100) with UPS.

Sales Tax Policy

All orders are subject to applicable sales tax rates.


For more information call 1-833-834-3935 or email [email protected].