Shipping Policy

Orders placed by 12pm (noon) EST are typically shipped (processed, packed, and submitted to UPS or FedEx) on the same business day unless otherwise specified. International and other special orders may take longer to process.

Customers are notified via e-mail of any back-order situations and have the option to cancel the back-order prior to shipment.

Returns & Exchange Policy

Items may be returned or exchanged within 14 days of receipt of goods. Please contact us with the following information:

• Order Number
• Product Name(s) and Product Number(s)
• Reason for Return/Exchange

Returned items can be shipped back to us via US Mail or any private parcel carrier. Refunds or credits are limited to the value of the item and any taxes charged.

Items being returned must be unused, in their original packaging, and should be sent back to us in the original shipping carton.

Duncan-Parnell, Inc. is not responsible for returned items until they are received by us. As such, customers should insure their returned items. Package insurance is free (up to $100) with UPS and FedEx.

Sales Tax Policy

All orders shipped to North Carolina, South Carolina, and Georgia are subject to applicable sales tax rates.

Help

For more information about our shipping policies call 1-800-849-7708 or email sales.support@duncan-parnell.com.