Duncan Parnell Live Support for Support Contract Holders

Duncan-Parnell offers a technical support contract. The support contract covers telephone and online support for Trimble Mapping and GIS products and ESRI products*. If you do not have a support contract, download a contract form here or call 800-353-7392 to purchase one.

There are two ways to contact a Duncan-Parnell support representative:

• Call 800-353-7392 and mention your support contract number.  You will be transferred to an available representative.  If a representative is unavailable, your support request will be answered by the next available representative.
• Enter a support request online.
  A valid contract number is required. If you do not have a support contract, download a contract form here or call 800-353-7392 to purchase one.
  

*Hardware and Software Covered: Trimble Mapping Grade GPS Receivers, Trimble GPS Pathfinder Office, Trimble TerraSync, Trimble GPScorrect, Trimble GPS Analyst, ESRI’s ArcGIS Desktop and ESRI’s ArcPad

CONDITIONS OF SUPPORT AGREEMENT:

Contact from a Duncan-Parnell support representative will be within 4 business hours from receipt of the issue.  This contract is valid for a period of one year after the invoice date.  If a customer is using support as a method of training, Duncan Parnell reserves the right to pause the contract until the proper training is obtained.  You will be issued a Duncan-Parnell Support Contract that includes a support contract number and how to obtain support from Duncan-Parnell.